FAQs

Let’s get a few things out of the way by answering your most common questions below. Still have questions? Reach out to our team here.

How much does Castiron cost to use?

Castiron is free forever. We’re proud to always offer a free tier for culinary artisans to use to run their businesses.

What transaction fees does Castiron charge?

Castiron only makes money when you make money. We offer a flexible fee structure, where you have the option to absorb the 10% convenience fee yourself, pass it on to your customer, or split the fee with your customer. This fee allows us to continuously improve Castiron and add new features to make your life easier. This fee is separate from Stripe’s 2.9% + $0.30 per transaction payment processing fee. We share an in-depth breakdown of our fees here.

How will I get paid by Castiron?

We use Stripe's payment processing infrastructure to accept payments and ensure timely payouts to your bank account. Stripe will transfer money directly to your bank account.

How do I get started?

You can open your free Castiron store at welcome.castiron.me.

Does Castiron connect to Venmo or PayPal for manual payments?

Today, all transactions on Castiron are powered by Stripe. We’re always exploring new ways to facilitate transactions, so keep an eye out for future additions!

Can I use Castiron for pop-ups?

Absolutely! Many of our artisans use Castiron to facilitate pre-orders for in-person events. Pre-orders can help you plan how much to bring so you never waste food or run out of product.

Which countries do you support?

Castiron is live in the U.S. today. We look forward to expanding our platform soon!

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